About Your Visit

doctor speaking to a patient

Your Examination

It is strongly recommended that you bring your imaging studies on either computer disc or the actual films to your appointment. Xray, MRI or CT reports is not enough we need the actual films. You must also bring with you your previous medical and surgical records. After checking in with the receptionist, you will be escorted to one of the exam rooms and we will review your medical history, current problems and imaging studies. At the completion of the examination you will have time to ask all your questions. At the end of the visit you will understand what is causing your pain and have a customized treatment plan based on the finding from your visit.

Prescriptions

Dr. Farley and Dr. Bidgoli do not provide narcotic medication prescriptions unless you have recently undergone surgery or are scheduled for surgery in the near future. All other narcotic prescriptions must be filled by your primary care physician. Any prescriptions and authorizations for renewal that have been given to you by one of our physicians should be requested during regular office hours when your records are available.

Phone Calls

All patients are encouraged to call with any questions they have regarding a medical problem or prescriptions. For answers, you may call our office at (214)441-7846. It is important to note that these are for routine questions and not emergencies. Results for tests that have been performed should be available approximately one to two weeks after the test. For this reason, please wait at least one week before calling the office for results.

Before You Leave

Dr. Farley and Dr. Bidgoli will make every effort to carefully diagnose your problems and treat you with appropriate interventions. It is very important when you leave our office, that we have answered all your important questions regarding your illness. At the end of the visit you will understand what is causing your pain, how we are going to fix your pain, and you will know how long you will hurt.

Insurance

Although health insurance is designed to help you meet the cost of medical services, it seldom covers the entire cost. The primary responsibility for payment, therefore, rests with you. Your policy is a contract between you and your insurance company, not between your doctor and the insurance company. We will provide you with the necessary information and will assist you whenever possible. Some companies pay fixed allowances for certain procedures and others pay a percentage of the charge. It is your responsibility to pay any deductible amount, co-insurance or other balance not paid by your insurance company.

We accept most group health plans and are happy to file claims with your insurance company as a courtesy. Important note: Please remember to bring your insurance card and a photo ID with you to each appointment. If you don’t bring your insurance card, we will request payment in full for your visit. If you forget your photo ID, you may have to reschedule your appointment. Federal laws against identity theft now require us to verify our patients’ identity.

Telemedicine FAQ’s

What if I am late for my appointment?

If you arrive more than 15 minutes late for your appointment, you may be asked to reschedule.

What should I do if I have a medical question during office hours?

If you have a question about your medical care during normal business hours, please call our office at (214) 441-7846. A member of our clinical staff will retrieve your message, review your questions with our medical staff, and respond to your call. Calls are returned to patients throughout the day.

How can I get a prescription refill?

When you need a prescription refilled, please call your pharmacy. For drugs requiring a written prescription, please call us at (214) 441-7846, select the option connecting you to the prescription refills.

How can I get copies of my records?

For more information please contact our office.

What should I do if I have an after hours emergency?

If you need medical attention when the office is closed, please call the main number at (214)441-7846 and a physician will return your call. If you have a life-threatening emergency, dial 911 or go to the nearest emergency department.

Ready to Get Started?

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